CUSTOMER SUPPORT ROLE

We are looking for someone enthusiastic about supporting healthcare workers and improving the lives of patients.   Working with a dynamic team based in Dublin city centre, you will work closely with  existing clients, marketing and product teams to help expand our brand and product range internationally.

The role will include;

  • Setting up accounts for new hospital clients via a web based CRM

  • Providing product web-demos to clients

  • Email and Phone support for existing clients

  • Ensuring products meet the clients requirements / logging any bugs reported by clients. 

  • Working with the software development team to resolve issues

  • Working with the marketing team on planning and other activities

  • Working with the marketing team on our online presence and ad campaigns

We’re looking for experience in;

  • Customer and technical support

  • Project management skills

  • Knowledge of Software as a Service (SaaS) products

  • Excellent communication skills:  both internally and with external clients

  • Good prioritisation skills

Please contact us at below for more information or to apply.

 
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