CUSTOMER SUPPORT ROLE
We are looking for someone enthusiastic about supporting healthcare workers and improving the lives of patients. Working with a dynamic team based in Dublin city centre, you will work closely with existing clients, marketing and product teams to help expand our brand and product range internationally.
The role will include;
Setting up accounts for new hospital clients via a web based CRM
Providing product web-demos to clients
Email and Phone support for existing clients
Ensuring products meet the clients requirements / logging any bugs reported by clients.
Working with the software development team to resolve issues
Working with the marketing team on planning and other activities
Working with the marketing team on our online presence and ad campaigns
We’re looking for experience in;
Customer and technical support
Project management skills
Knowledge of Software as a Service (SaaS) products
Excellent communication skills: both internally and with external clients
Good prioritisation skills
Please contact us at below for more information or to apply.