Careers at MEG

MEG is on a mission to drive a culture of quality improvement in healthcare. MEG’s mission is to provide the best quality management platform for healthcare providers around the world, enabling them to sustainably deliver great care to every patient every time.

With a relentless focus on creating a better experience for the working lives of frontline staff, our team is united around building innovative technology solutions for healthcare teams that improve care quality standards and patient safety.

Already working with world-leading hospitals in more than a dozen countries across Ireland and the UK, the Middle East, Latin America, Australia and New Zealand, MEG is continuing its expansion in both local and international markets. We are hiring new members to our team to help us on this journey.

Our company has a remote-first mindset and is built on trust, communication and fun. We have an excellent collaborative work environment and offer our employees great experience across a range of different projects. We encourage team members to take an active role in developing their skills and give them plenty of autonomy and support to do so.

ABOUT THE ROLE

As a software developer at MEG you are expected to build new features and fix bugs across our web and mobile platforms. Our main product is composed of a django web application deployed in azure managed kubernetes which exposes a REST API consumed by an Angular application. The angular application is compiled to Android, iOS and Windows using apache cordova. The django application also has its own frontend.

The majority of your work will relate to python development of the django application, along with some angular work for the frontend application. We’re a small but relatively fast moving development team, who deploy frequently on a continuous basis and optimise the product incrementally based on customer feedback. You will be supported by the customer success team and fellow developers who act as a conduit between you and the customer to help you best understand the requirements of any particular task.

This role reports directly to the CIO. There are 4 developers on the team and 3 quality assurance engineers.

Responsibilities

  • Develop MEG’s range of clinical support Apps & Websites for the health tech industry

  • Contribute PEP8 compliant, typed, efficient python code to the django codebase

  • Work on the Angular app in Typescript

  • Ensure that your code has full test coverage and work with QA to take each task to completion

  • Manage integrations to third party systems

  • Taking part in stand-up meetings with our design and development team

Requirements

  • 5 years Software Engineering experience

  • Strong experience working with Python to develop robust and efficient software

  • Experience working with web technologies such as JavaScript, Angular, reactive programming

  • Experience integrating with third party systems

  • Experience working with datasets using Pandas library

  • Experience of using version control software such as Git or similar

  • Working with a multidisciplinary team of designers and developers

  • Ability to work on your own initiative as well as to defined deadlines

Nice to have

  • Kubernetes

Benefits

  • 25 days annual leave per year plus bank holidays

  • Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance

  • Company-funded social events

  • For employees who choose to work in the office, MEG offers cycle-to work and public transport commuter schemes and encourages employees to take part

  • Investment into your professional development and opportunities for career progression

  • Comfortable office space in co-working environment in Dublin city for those who prefer hybrid or office-based working arrangements

  • An open and democratic work culture where everyone can contribute, learn and teach

Location

Flexible, within Ireland.

Equal Opportunities

We are a global team with a global mindset. Cherishing and protecting diversity is core to our company culture. We are always looking to diversify the talent in our team. If you feel you don't quite meet all the criteria in the job description but have the potential to do the role, we'd still love to hear from you.


Customer Support Representative

The full-time role is to start immediately and on a remote working basis, providing flexibility and a work/life balance that suits you. We encourage our team members to take an active role in developing their own skills and give them plenty of autonomy and support to do so. 

ABOUT THE ROLE

We are looking for a (full or part-time) friendly, well-spoken and technically savvy Customer Support Representative, who possesses a strong drive for results. Responsibilities include responding to customer queries in a timely and accurate manner, identifying customers needs and helping customers use specific features, and reporting on application issues.

You should also be able to maintain ongoing customer relationships, onboard and train users, improve customer experience through product support and provide insights on client-to-business interactions.  You should have excellent communication, interpersonal, and customer service skills and demonstrate the ability to meet deadlines.

Primary Responsibilities

  • Provide technical solutions to help customers fully utilise their investment

  • Configure customer systems to meet requirements

  • Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system

  • Maintain support cases until resolution, drive other teams as needed and lead customer expectations

  • Perform problem characterisation, replication, diagnosis, and root cause analysis

  • Work with Technical team to resolve product issues and/ or escalate as necessary

  • Author Knowledge Base Articles / Technical Notes

  • Meet individual case management Service Levels and Customer Satisfaction goals

Requirements

  • Relevant technical diploma, degree or relevant work experience

  • Experience diagnosing and resolving problems in software environment

  • Experience providing direct support to external customers by phone, electronically, and face-to-face

  • Excellent organisational skills; ability to prioritise, manage, multi-task and execute projects multi-functionally

  • Excellent communications skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.

  • Ability to explain complex concepts simply

  • Excellent analytical skills

  • Love solving problems!

  • The ability to navigate challenging situations in a professional manner

  • Able to demonstrate experience in one or more of the following additional areas a plus: Database technology; Web technology; CRM technology

  • Familiarity with SaaS solutions a plus

  • Familiarity with any kind of ticketing solution: Jira, ZenDesk, HubSpot

  • Team-oriented person with a passion for taking on challenges

 Nice to have

  • Demonstrated experience supporting enterprise software solutions

  • Experience working in a healthcare environment

This is an opportunity to work with a dedicated group of people building products that are to be used to improve the lives of patients in hospitals around the world.

Salary

Dependent on the applicant's experience.

Benefits

  • 25 days annual leave per year plus bank holidays

  • Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance

  • Company-funded social events

  • For employees who choose to work in the office, MEG offers cycle-to work and public transport commuter schemes and encourages employees to take part

  • Investment into your professional development and opportunities for career progression

  • Comfortable office space in co-working environment in Dublin city for those who prefer hybrid or office-based working arrangements

  • An open and democratic work culture where everyone can contribute, learn and teach

Equal Opportunities

We are a global team with a global mindset. Cherishing and protecting diversity is core to our company culture. We are always looking to diversify the talent in our team. If you feel you don't quite meet all the criteria in the job description but have the potential to do the role, we'd still love to hear from you.

For more information or to apply for this role, please email careers@megit.com, attach a cover letter/CV and state ‘Customer Support Representative’ in the subject line.